In reviewing MoiCasino, we appreciated the opportunity to play in what is an enticing interface.
Immediately drawn in by the clean look and good color palette, we were further impressed by the 2000 games available.
However, on taking a quick look at the site traffic, we saw that it has had 1 daily page view per visitor in the past 90 days and is ranked 9,563,895 in terms of global web traffic.
Not only does MoiCasno have a customer support that leaves something to be desired, it didn’t perform too well in our review.
- Fast payment processing
- Simple and clean website design
- Daily cashback bonuses
- Chat support is not available 24/7
- Most withdrawal methods have fees
- Monthly withdrawal limits
- Standard games
- Doesn’t keep balance in crypto and force converts.
- Name — MoiCasino
- Launched — 2020
- Licenses — Curaçao
- VIP Program — No
- Dice games
- Jackpot games
- Live baccarat
- Live blackjack
- Live casino
- Live games
- Live roulette
- Scratch cards
- Video games
- Video poker
- Big Time Gaming
- ELK Studios
- Evolution Gaming
- Pragmatic Play
- Play’N Go
- Bitcoin cash
- Redirects to a web form
- Email support
- Support hours: Monday to Friday, from 9.00 to 17.00 CEST
- Languages supported: English, Finnish, Norwegian, German
MoiCasino is a weak player in the dynamic and lucrative world of online casinos.
It only accepts a small handful of cryptos, with the major ones missing.
In fact, it doesn’t even have Dogecoin, which is extremely popular with microstakes players.
However, it is presented in a clean and simple layout, offering over 2000 game titles in its continuously expanding catalog.
MoiCasino licensing, safety, and trustworthiness
Regulated by the Government of Curaçao, MoiCasino is authorised to open a bank account to accept fiat deposits as well as operate in a few grey markets.
Also, a detailed MoiCasino review reveals that the platform is missing basic security measures such as 2FA, TSL, HTTPS and captcha technologies
The Curaçao license does restrict play in a number of countries, but this is standard in the crypto casino world.
MoiCasino bonuses and promotions
Our favorite part of this MoiCasino review was the bonuses!
In order to stay competitive, bonuses are an absolute must, and MoiCasino delivers.
Upon signing up for an account with MoiCasino, you’ll get 20 no deposit free spins- it’s just a way of saying thanks for joining.
Also, over your first 4 deposits, you’ll get other deposit matches up to a grand total of 5 BTC.
And let’s not forget the 200 free spins thrown in for the sake of it.
On top of their welcome bonus, the casino offers other exciting bonuses to existing players.
One example of an attractive bonus from MoiCasino comes in the form of its 10% daily cashback.
MoiCasino will deposit the bonus to the account of each slots player, based on their daily net losses.
The timings of these special offers vary depending on the season, holiday dates, and other factors.
While a VIP program is not available to its patrons, we have our fingers crossed that they will roll one out soon!
You can play several types of common casino games on MoiCasino’s gambling platform.
The casino’s game categories include slots, table games, scratch cards, live casinos, and table games.
In the slot game category, some exciting game titles include Fortunium Gold, Absolootly Mad, and Juicy Joker.
Classic table games such as blackjack, Texas hold ’em, and even roulette are found in their table games section.
Meanwhile, in the scratch cards category, you will find games such as Luxor, Squeaky Blinders, Balloons, and other popular titles.
Although 2000 game titles could easily become overwhelming, MoiCasino’s platform is well organized by category.
If you already have a game in mind, the useful search bar makes finding your favorite game a snap.
Based on our MoiCasino review findings, the games are almost all AAA games that were designed and developed by the top global games providers.
MoiCasino supported cryptocurrencies
This MoiCasino review also revealed that the platform accepts several cryptocurrencies such as:
- Bitcoin Cash
The minimum deposit is €10, and this will be reflected in your account almost instantly, with the casino using 0 confirmation BTC deposits.
MoiCasino only allows you to withdraw in fiat with a minimum withdrawal of €100 (capped at €10,000 per week and €40,000 per month).
Also, at MoiCasino, the processing time for withdrawals is rather slow.
MoiCasino customer support
As per our MoiCasino review of its customer support service, we found out that any queries are redirected to a web form.
The support team behind the web form is only available from Monday to Friday, 9 am to 5 pm CEST, though you can also send a request for support through the email address at [email protected].
MoiCasino’s customer service team can support English, German, French, Norwegian, and Finnish.
Because this is a thorough MoiCasino review, we searched for customer feedback and unfortunately we found many complaints against the customer support team, claiming there was room for improvement.
Although the team responded to the queries sent from email or web form promptly, the limited hours response time was a bit disappointing.
Also, it is worth noting, that the live chat simply directs you to a web form, therefore, it cannot be considered live.
MoiCasino user experience
The simple and clean look of MoiCasino’s crypto platform makes it easy to use.
The menus are easy to understand and are arranged logically.
Our MoiCasino review of the game filtering options found this feature to be easy to use, insightful, and logical.
Players can easily find the game title that they are looking for with the help of the handy search bar.
The color scheme is devoid of flashy colors and features a minimalistic look.
MoiCasino did not indicate whether there is a dark mode option.
When we tried to click on the game titles, the links loaded quickly, and we could access the games within just a few seconds.
The website is also quick to load and there are no bugs encountered.
MoiCasino KYC status
DMG Solutions B.V., the parent company of MoiCasino has a policy of ensuring that it can proactively prevent any forms of fraudulent activities within its gaming facilities.
It also aims to comply with all the regulations and requirements of the government bodies where it currently operates.
Given this, MoiCasino has a stringent KYC policy.
If you wish to play in its casinos, including in its live dealer games, MoiCasino will require you to provide the following personal details during the registration process.
- Complete Name
- Country where you live
- Phone number
You also need to confirm that you have read and accepted the company’s terms and conditions and confirm you are over 18.
The company also requires more stringent KYC verification when your deposit exceeds €2,000, or if you are planning to withdraw this amount.
MoiCasino’s KYC verification process includes these three aspects: ID checking, proof of residence, and proof of payment.
You will need to submit several up-to-date and authentic documents to support the personal details that you submit to the casino.
Based on our MoiCasino review of its KYC process, the crypto casino only requires the KYC verification process in order to complete the following steps:
- Deposit (€2,000 and above)
MoiCasino review — our verdict
Overall, our MoiCasino review finds that this casino has a great deal of room for improvement.
Not only is it lacking in a VIP program, but it also needs to reduce or eliminate the withdrawal fees and high minimum withdrawal amount.
Indeed, its games are pretty much standard and are certainly not innovative or original
We also found some areas for improvement, such as the availability hours of its customer support team to address the issues of its customers.
At the end of our review, we can say that our time with MoiCasino was a fun and easy experience.
Although we picked up on quite a few negative aspects, there were still a lot of positive things about this casino.
However, we look forward to seeing some improvements.